Terms of Service

1. Legal Information

Powerr Visionn
Private Limited Company
Share capital: MYR 250,000
Registered office: Ipoh Garden, 129, Jln Dato Lau Pak Khuan, Township, 31400 Ipoh, Perak, Malaysia
Company Registration No: 123456789
GST ID: MY123456789

Publication Director: Jean-Claude Dubois
Hosting Provider: OVH Asia, Singapore

2. Purpose

These General Terms and Conditions (GTC) govern the contractual relationship between Powerr Visionn and its customers regarding the sale of winery guided tour services.

3. Services Offered

Powerr Visionn offers the following services:

• Private winery guided tours
• Group guided tours
• Oenology training
• Wine tastings
• Wine tourism circuits

4. Orders and Reservations

4.1 Booking Process

Bookings can be made:

• By phone: +60 14-525 3698
• By email: [email protected]
• Via the website contact form

4.2 Confirmation

All bookings receive written confirmation by email, specifying:

• Tour date and time
• Number of participants
• Applicable rate
• Cancellation conditions

5. Pricing and Payment

5.1 Prices

Prices are indicated in MYR including GST. They are subject to change and applicable at the time of booking confirmation.

5.2 Payment Methods

Payment can be made by:

• Credit card
• Bank transfer
• Cash (for amounts below MYR 5,000)

5.3 Deposit

A 30% deposit may be required at booking, with the balance payable no later than 48 hours before the service.

6. Cancellation and Modification

6.1 Customer Cancellation

• More than 7 days prior: full refund
• Between 3-7 days prior: 50% retention
• Less than 3 days prior: 100% retention

6.2 Cancellation by Powerr Visionn

In case of cancellation on our part, the customer will be fully refunded or offered a replacement service.

7. Liability

7.1 Insurance

Powerr Visionn is insured with AXA Malaysia (Policy No. 123456789) for professional civil liability.

7.2 Limitations

Our liability is limited to the amount of the service. We are not responsible for:

• Indirect damages
• Loss of business
• Moral prejudice
• Weather conditions

8. Customer Obligations

The customer agrees to:

• Respect scheduled times
• Follow safety instructions
• Respect visited properties
• Consume in moderation
• Inform of any allergies or restrictions

9. Force Majeure

Powerr Visionn cannot be held responsible for non-performance of its obligations in case of force majeure (bad weather, strikes, pandemic, etc.).

10. Intellectual Property

All website elements (texts, images, logos) are protected by copyright. Any reproduction is prohibited without authorization.

11. Personal Data

Personal data processing is governed by our Privacy Policy.

12. Complaints

Any complaint must be submitted within 30 days following the service to:

Customer Service
Email: [email protected]
Phone: +60 14-525 3698

13. Mediation

In case of dispute, the customer may contact the consumer mediator:

Tourism Consumer Mediator
Ministry of Tourism, Arts and Culture Malaysia

14. Applicable Law

These terms are governed by Malaysian law. Any dispute falls under the jurisdiction of Ipoh courts.

15. Acceptance

Use of our services implies unreserved acceptance of these terms.

16. Modifications

Powerr Visionn reserves the right to modify these terms at any time. Changes take effect upon publication.